Following the announcement that the TSB branch in Lerwick will close in September 2024, Highlands and Islands MSP Jamie Halcro Johnston said:
"TSB's decision to close branch in Lerwick adds to a worrying trend of banks prioritising digital services over face-to-face accessibility.
"This neglects the needs of many, particularly older customers who rely on traditional banking. We know that over-65s often prefer face-to-face banking and some are uncomfortable with online banking due to trust issues, lack of IT skills and fear of fraud.
"As branches disappear, those living in our rural areas and on our islands are often left with limited or no alternative for their banking needs.
"The banking sector and government must do more to work to keep branches open or, if that is not possible, promote the establishment of banking hubs to meet the needs of those who need a face-to-face service".
ENDS
Notes to editor
For more information on TBS bank closures, see here: https://news.stv.tv/scotland/tsb-to-close-nine-scottish-bank-branches-in-move-to-digital
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